At Glisten, we are committed to ensuring your complete satisfaction with our products. Please carefully review our refund and returns policy.
- Return Eligibility
1.1 Time Frame: Our refund and returns policy is valid for 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.
1.2 Condition of Items: To be eligible for a return, your item must be unused and in the same condition as received. It must be in its original packaging.
1.3 Non-Returnable Items: Certain Glisten products are exempt from returns, including:
- Disposable or one-time use items
- Items that have been opened or used
- Items that are missing components or parts
- Return Process
2.1 Proof of Purchase: A receipt or proof of purchase is required for all returns.
2.2 Return Address: Please return your Glisten product to the address provided on the packaging or contact us for the correct return address. - Refund Conditions
3.1 Partial Refunds: In certain situations, only partial refunds may be granted:
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
3.2 Refund Processing: Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 30 business days.
- Sale Items
Only regularly priced Glisten products are eligible for refunds. Sale items cannot be refunded. - Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our customer service team. - Shipping
6.1 Return Shipping Costs: You are responsible for return shipping costs. Shipping costs are non-refundable.
6.2 Shipping Deductions: The cost of return shipping may be deducted from your refund if applicable.
6.3 Shipping Insurance: For expensive Glisten items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items. - Contact Information
For questions related to refunds and returns, please contact our customer service team at support@myglisten.com.
By making a purchase from Glisten, you agree to this refund and returns policy.